PETALING JAYA: foodpanda Malaysia has launched pandaxpress at Berjaya Times Square in Kuala Lumpur, marking the country’s first integrated mall-wide ordering initiative.
By centralising order collection through a single pickup point, delivery partners can now collect multiple orders without navigating between individual vendors.
Dedicated mall pickers handle the in-mall collection from various outlets and consolidate them at a central kiosk. This eliminates the need for delivery partners to traverse the mall, which significantly reduces transit bottlenecks and enables faster, more efficient deliveries to customers.
Managing director Kenneth Soh said, “The introduction of pandaxpress marks a significant leap in our mission to enhance the delivery experience in Malaysia. Our goal is to reduce the friction typically associated with mall delivery by optimising the supply chain from the vendors to the customer. The initial phase demonstrated strong reliability and set a new benchmark for speed in urban areas. With this official launch, we are bringing a new level of convenience to more Malaysians.”
In its first 30 days of operation, pandaxpress recorded an approximately 6% increase in successful orders compared to December 2025, with average delivery times improving by nearly 10% during the pilot period. Merchant participation also saw a notable rise as the active vendor base grew by more than 50%, reflecting strong interest from mall tenants looking to expand their digital reach through the platform.
With this launch, Malaysia joins leading markets like the Philippines and Qatar in offering integrated mall services within the Delivery Hero network.
Looking ahead, foodpanda Malaysia intends to scale pandaxpress to selected malls with next location to be announced in the coming months, with plans to expand the service to more locations nationwide within the year.
