ALLIANZ General continues to raise the bar in bringing innovative solutions and next-level customer convenience with its On-the-Go services for electric vehicle (EV) charging and windscreen replacement.
Its On-the-Go services have seen an expansion in its operating regions, moving beyond the Klang Valley.
“At Allianz General, we are constantly looking for ways to innovate and enhance customer experience. Our EV Charging On-the-Go and Windscreen Replacement On-the-Go services are prime examples of how we meet our customers’ needs with practical, forward-thinking solutions,” said Allianz General Chief Executive Officer, Sean Wang.
Since the introduction of the EV Charging On-the-Go service under the Allianz General’s EV Shield coverage, it has been a game-changer for EV owners. The service is the first of its kind in the industry and provides a 15-minute on-the-spot fast charge, offering a travel range of up to 50km to the nearest charging facility in the case of EVs running out of charge and being stranded.
The service has been well received since its inception, with the number of cases managed increasing progressively each year and early uptake continuing into the current year.
Starting 2026, Allianz General has expanded the service beyond the Klang Valley, growing to include Penang, Kuantan and Johor Bahru.
Allianz General’s Windscreen Replacement On-the-Go service has been another standout offering, providing customers the convenience of having their cracked or damaged car windscreen replaced or repaired at their preferred location of convenience without requiring lengthy documentation.
All customers need to do is call 1800-22-5542 and Allianz-branded service cars will be dispatched to their location of choice within an hour. The service also utilises genuine glass replacements that includes a lifetime warranty.
Since the introduction of the Windscreen Replacement On-the-Go service, Allianz General has supported hundreds of cases nationwide each year, reflecting strong demand. Customer feedback has been highly encouraging, with the majority of customers expressing satisfaction with the service.
